Mini Mall Storage - St Albert

We are very happy with all of the friendly staff at Mini Mall Storage, 245 Carnegie Drive, St. Albert. Elias helped us get a heated storage unit and made moving in and out a very easy process. We would recommend Mini Mall Storage to anyone looking for a clean, safe unit.

My experience with the company and Divyam have been great. It was easy access my unit that they had setup for me. I would recommend this company to anyone who is looking for a storage unit.

If 0 was an option, that is what I would choose. 

I have been renting a stall for my trailer since 2009 when the storage facility used to be "St. Albert Self Storage". The facility / staff / ownership had been amazing. Since Mini Mall has taken over, there has been a steady decline in everything but the prices. The fact that they claim the global economy has caused the increase is ludicrous when they have cut back in services that used to be offered. It's just a convenient excuse. In November 2023, I had both my enclosed and dump trailer parked at Mini Mall. Someone attempted to drill out the lock on the door for the enclosed trailer.

In December 2023, I arrived at my trailer to find someone damaged the door by prying it open. There were several other trailers that had also been damaged / broken into. I called the RCMP, they investigated and during the course of their investigation, it was determined that a woman who was renting a storage unit in a different lot passed her code along to her son whose truck was then caught entering into the other lots and breaking into trailers. The son denied being responsible and claimed it was a friend, but would not provide his name. In response to this, the manager at Mini Mall assured me the woman's code was disabled and if she wanted to gain access, she would have to attend the office in person; however, if charges were not laid, then she would not be removed from the facility. Fast forward to January 5, 2024. I attended the lot this morning at 0730 hrs and my dump trailer was parked in my stall. I took my enclosed trailer for work and upon returning at 1350 hrs, my dump trailer was missing. When I confronted the manager, she advised me to calm down and call the RCMP. So much like another reviewer, if you value your property, I would not utilize this business. What I have learned from November is that only half their cameras work. When asked about disabling all the codes and providing new ones for the safety / security of legitimate clients, they baulked at this. The old owners used to have a lengthy list of people waiting to get in here, now the aisles are bare and it not surprising why. I would absolutely steer clear of this farce of a "secure" storage lot and Mini Mall in general. ***** As an update, I was just advised by the RCMP that NONE of the cameras were recording at the time of the theft. ***** ***** As a further update, when I asked for reimbursement for my storage fees and compensation for my stolen trailer, I was told by the regional manager he saw my review and would only consider discussing the deductible if I agreed to take the review down. *****

Overall really disappointed in how this place is managed. Not hard to manage a storage facility but since new ownership took over they continually increased fees every month to a point where it just nickel and dimes the tenant. Having rented for a number of years its unfortunately been a slow decline. They also would not refund for an overcharge for a unexplained insurance fee and when provided the tenant insurance they would rather us leave and use a competitor than stay and simply refund the payment. Management is slow or unresponsive and the overall company is not great to deal with. I would not recommend this place to anyone. Less than 1 star.

Just met Elias, showed us the potential units and took great care answering questions and advising policy. Great experience, happy to rent here.